Tech Support STILL needed to reset my account

Here are the original messages posted.

I have been trying in vain to log into my Voki classroom account (since Friday). I have emailed, tried to call Oddcast, and have reset the password at least 8 times, but the login won't work. How do I get in touch with someone to help if I can't get to the tech support feature available within the classroom.
Please contact me at sharon_amolo@gwinnett.k12.ga.us

06/02/2012 13:11:37 Subject: Re:Tech Support Needed
Ashley

Joined: 02/08/2011 19:26:53
Messages: 10
Online
Hi Sharon,

We received your email to support 2 hours ago. Our representative is responding as we speak. We are sorry about the inconvenience.

The Voki Team
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06/02/2012 21:17:07 Subject: Re:Tech Support Needed
samolo

Joined: 06/02/2012 10:28:06
Messages: 2
Online
What is the status of my account being reset with a username and password that work? I thought this was something that would be taken care before the end of the school day, but as of 9:00 PM at night I still can't log in. I am anxious to gain access to my account since I need to use it with a class coming this week. If it would be easier for me to cancel my subscription and then reregister then please let me know. If so please provide a link, phone number, or web address where I would cancel. Either way I need to be able to go into my classroom by tomorrow morning so I can set up the student accounts.